I asked some questions about the site on usertesting.com to get a feel for what people thought about the new site (something have now been changed). Here is a summary of the results:
Does the page give enough information for you to decide if this plugin delivers what you need?
170 said Yes or variants thereof. So off to a good start.
If you needed more information or wanted to ask a question would you fill in the form or add a commet?
13 wouldn’t. The rest was split between the form and the comments. A number suggestion the comment form title wasn’t right. The 13 who wouldn’t noted that they would just go look for another plugin.
How important to you is the design of a plugin support site?
A right mix of answers on this one. A good number said it was important but didn’t say if this site was OK. So maybe I worded the question wrong. A number suggested it aids credibility and others said it was the content what matters. It scored 8/10 from one reviewer and 5/10 from another.
Would you prefer bright colours or are you OK with the blues and greys?
122 liked the colours with a few comments about a background and buttons instead of links. The rest wanted brighter colours. Some weren’t sure if you could change form colours.